EasyJet offers three refund options to customers for cancelled flights – how to claim

May 26, 2020

EASYJET customers whose flights have been cancelled have been offered not one, but three different options to get their money back.

It follows the airline being slammed by passengers who said they'd had to battle the budget carrier for a refund.

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Easyjet continues to cancel flights on roughly a seven-day rolling basis given the government's advice is for people not to leave the UK due to the coronavirus crisis.

Its fleet has been grounded since March with staff asked to take unpaid leave for up to three months – although it is planning to restart some flights again from June with new coronavirus safety measures in place.

But those with a booking may be able to get their money back if their flight's been cancelled and they booked directly with easyJet or via its Worldwide service.

For those who booked via a third party travel agent, you need to speak to the agent in the first instance.

Meanwhile, those whose flights have yet to be cancelled should either hang tight for the flight to be cancelled or to go ahead, or easyJet is allowing customers to switch flights at any time, as many times as they like without being charged any admin fees – you will, however, have to pay any price difference.

If your flight hasn't been cancelled and you didn't travel you may, however, be entitled to a refund of the government taxes on the journey, which you can request by selecting the the "Claim a government tax refund" drop down option on easyJet's Contact Us form.

EasyJet has also implement slightly different rules for those with a package holiday booking – see its website for more information on this.

For everyone else with a flight-only booking, here are your options:

Get a cash refund

If you want a cash refund from easyJet, you need to complete its online claims form.

It says it will try to refund you within 28 days, but it warns that refunds may take up to 90 days to be processed.

easyJet adds that customers shouldn't get in touch with it again unless it's been more than 90 days since they made their original submission.

In this scenario, you should contact its customer services team on 0330 365 5000.

easyJet adds that it will give passengers up to 12 months to claim a refund for cancelled flights.

Claim a voucher and goodwill credit

Opt for a credit voucher and you'll get a full refund in the form of a voucher to use on future flights that will be eligible for one year.

You'll also get to pick from one of the following freebies, which will also be available for 12 months:

£50 easyJet holidays voucher – £50 to use off your next booking with easyJet holidays
£5 easyJet flight voucher – £5 per passenger per flight
£5 Inflight Bistro voucher – £5 per passenger per flight to spend on food and drink on-board your next easyJet flight.
“Hands Free”… for FREE – One free “Hands Free” experience per passenger per flight for an easyJet flight booking. This is where you drop off your cabin bag before security, although it's unclear how much it normally costs.

You can apply for the voucher by selecting the "Choose a voucher" button online, where you'll then be asked to login to your online account.

Vouchers should take three to four working days to be emailed to you but be warned they'll come as two separate vouchers, which you can't use on the same booking online.

If you want to use both vouchers for the same booking you'll have to call easyJet's customer services team, and right now that means long waits.

Change your flight

If your flight has been cancelled you can transfer for free onto any other easyJet flight within Europe up until May 2021.

In this scenario, you won’t be charged a change fee or fare difference.

This means you can transfer onto flights to easyJet's most popular destinations during peak periods, free of charge, such as Malaga in September, skiing in half-term or visiting German Christmas markets.

To book, click on the "Change your flight" button on easyJet's website where you'll be asked to login to your online account.

When The Sun checked, we weren't shown the price of the alternative flight meaning you could just as easily plump for a cheaper journey than the one you paid for.

But you can open a separate window to manually check this yourself before going ahead and booking.

Just last week the low-cost airline revealed 9million customers had been affected by a "highly sophisticated" data breach.

Here's whether you can claim compensation.

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