EE issues critical email warning that customers can’t afford to ignore

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EE is warning mobile and broadband customers to be on the lookout for a new scam email that is flooding inboxes across the UK. The fake message uses a clever trick to fool unsuspecting users into handing over their bank details – it warns that there has been a failed payment when settling your latest bill with EE. The email includes EE branding with a link that takes those unlucky enough to click onto it to a website that looks identical to the real EE login page. 

However, it’s all a scam and entering details into the website could leave personal details in the hands of hackers. Even more worrying is a fake page that tries to trick customers into handing over full credit card details, date of birth, CVV number and bank sort code.

EE has been actively alerting users to this scam for a while with the network saying it’s seen a spike in fake messages being pushed out via email.

“We’ve seen an increase in phishing emails pretending to be from EE,” the network said on its website. “These emails are 100% fake and are a ploy to get your bank details/account details. DO NOT click on any links in these emails. Remember to always login to your accounts directly and never through an unsolicited link that has been sent to you.

“If you receive anything similar to this, or anything you think may be suspicious, make sure to forward the email to [email protected] and then delete it from your inbox.”

Martin Lewis offers broadband advice to This Morning caller

Along with the warning, EE has also published images of the fake emails and login page to show customers how easy it is to be fooled. To the untrained eye, they look like the real-deal making it hard to see that it’s simply a scam.

The alert from EE was originally posted last year but customers continue to be targeted by the attack with some even confessing to falling for it.

Security experts have also joined EE in warning consumers about this latest threat. Ray Walsh, Digital Privacy Expert at ProPrivacy said: “EE customers need to be aware of a phishing campaign that is successfully impersonating the mobile phone brand.

“Hackers are sending out legitimate-looking phishing emails that use the EE brand to convince users that their account is going to be suspended because of a failed payment. Always be extremely wary of any incoming emails that contain links and be sure to only ever access your online accounts in your browser to verify that you are going to the genuine service and never through a link in an email leading you to a clone website designed to steal your personal information.”

This email threat isn’t the only thing smartphone users need to be aware of.

All of the UK’s biggest mobiles networks including EE, Vodafone and Three have recently sent out urgent warnings to customers due to a dangerous text message that has begun circulating around the UK.

The most recent alert has come from Vodafone who posted a tweet asking customers not to click on any links if they receive a text claiming to be from delivery firms such as DHL. The network is also asking users to report the text immediately and delete it from their phones without delay.

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