Furious supermarket boss issues brutal response to customer asking for panic-buying refund

John-Paul Drake, the director of Drakes supermarkets, shared on YouTube that a customer had tried to return an obscene amount of toilet paper and hand sanitiser they had bought while panic buying. The beginning of the coronavirus lockdown saw customers across the world stripping supermarket shelves bare amid a panicked frenzy they wouldn’t be able to leave their homes. In the UK, shoppers pent an extra £2billion on food and drink between February 21 and March 21.

But Australian supermarket boss, Mr Drake, had one very blunt message for the customer who asked for a refund.

Speaking on the YouTube video, he said: “The scenes that everyone has seen with the toilet paper has been absolutely ridiculous and I had my first customer yesterday who said he wanted to get a refund on 150 packets of 32-pack toilet paper and 150 units of one-litre sanitiser.”

He said he gave him that and went on to hold his middle finger up to the camera.

Mr Drake: “That is the sort of person that is causing the problem in the whole country.

“If everyone had just bought the things that they needed for their immediate short-term we would have been fine.

“But the reality is we’ve had so many people hoarding products and buying products that they’re never going to use and you want to ask why there’s a limit?

“The limit is so we can try and share whatever product we get in so that everyone who comes in to shop can get something.”

His comments come as face masks have become a common sight in supermarkets and on the streets in recent weeks, with many people choosing to cover their mouth and nose with homemade or items bought online.

But do they help stop the spread of COVID-19 and should people be wearing them?

Public Health England (PHE) has emphasised the importance of masks for doctors and nurses but has not suggested widespread public usage.

However on Monday, Sir Patrick Vallance, the Government’s chief scientific adviser, said the UK position on masks was under review and would change if the scientific evidence warranted it.

The WHO has recommended that outside of healthcare professionals, people should only wear masks if they display symptoms of COVID-19 or are taking care of someone who does.


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But it also emphasised a mask on its own is not enough to protect people from the virus and other preventative measures such as hand washing should also be used.

However, Dr David Nabarro, the organisation’s special envoy for Covid-19, has said people would need to become accustomed to a “new reality” where masks are common in the wake of the pandemic.

He told the BBC: “Some form of facial protection, I’m sure, is going to become the norm, not least to give people reassurance.

“But, I would say, don’t imagine that you can do what you like when you are wearing a mask.”

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