Ocado cancels Marks & Spencer food orders within hours of delivery launch – fans furious

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Ocado has been forced to cancel some orders on the first day of its collaboration with Marks & Spencer. The huge demand has meant the delivery service is not able to fulfil all requests.

Marks & Spencer has made its entire range of food available to buy from Ocado

This comes after the retailer bought a 50 percent share in the company’s retail business.

The arrangement, that went live today, is the first time shoppers have been able to get the entire M&S food range delivered.

Shoppers can choose from 6,000 food products as well as a number of clothing and home items.

While the deal was secured earlier this year, Britons have only been able to order M&S products from today.

However, some shoppers have already been left disappointed as some orders have been cancelled.

Many took to Twitter to share their frustration after they were unable to get the items they wanted.

One Twitter user said: “Not the best start for the @Ocado and @marksandspencer partnership when an order for 9am on launch day has things missing from it – it’s not like you’ve sold out of the stuff is it?”

“@ocado delivery for Thursday has been cancelled! Was rather looking forward to the Percy Pigs we had ordered,” another added.

A third quipped: “@Ocado Online queues and no delivery slots for a week, are we going into another lockdown?”

One user wrote: “@Ocado cancelled todays 7:30am delivery, at 22:30 last night.

“First day delivery @marksandspencer it’s already a disaster!”

Some shoppers explained their orders were cancelled today despite placing them in advance.

An Ocado spokesperson said: “The M&S launch has been incredibly popular.

“We have seen a surge in demand for M&S products in the run up to launch which has impacted a very small number of orders today.

“The vast majority of customers are unaffected and will be delivered as normal.

“We would like to thank our customers for giving M&S such a big welcome and sincere apologies to any customers having to wait a bit longer.”

Ocado previously had a deal with Waitrose and had delivered goods from the supermarket for 20 years.

This has now been replaced with the partnership with Marks & Spencer.

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