Police warn online shoppers about Hermes scam that steals payment details

During lockdown, Britain has become a nation of online shoppers.

From Amazon to Asos, Ocado to Sports Direct we love the convenience of ordering goodies straight to our doors.

Not forgetting that for the last year it’s been the only option…

And, unfortunately, scammers are looking to take advantage of the amount of packages we’re receiving right now.

Customers have been warned to watch out for a new scam message which looks like it comes from Hermes.

Police have warned people of a scam claiming to be from the delivery service and asking customers to pay a fee for redelivery.

This is a fraudulent message.

The texts have been received in Dorset, London and more areas.

If you receive the scam message, it reads: “HERMES: Sorry we missed you, our driver will be redelivering tomorrow.

“Please reschedule and cover the £1.45 service fee here.”

The false price may vary.

Customers are also sent a link and instructed to click on it to pay – do not proceed to do this!

Spotting scam messages is difficult, especially when so many of us are waiting for parcels to arrive.

But, Dorset Police warned shoppers to report the message to Action Fraud and never click the link.

A Bridport Police spokesperson told the Express: “Please be mindful of this scam text message by someone claiming to be from Hermes Parcel Delivery Service.

“This text message was sent to my Inspector so if he can get these text messages, then so can the rest of us.

"Our advice is to block the sender if you receive such a message and report online to Action Fraud."

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Ray Walsh, Digital Privacy Expert at ProPrivacy, recommended those targeted contact the courier service directly if they are unsure whether the message is a scam or not.

He said: "It is vital that consumers throughout the UK are on high alert for fraudulent Hermes smishing texts, because it could leave victims open to the theft of their personal information and payment details as we have seen with similar Royal Mail and DHL courier scams.

"The scam message asks the recipient to pay a fee of £1.45 to have their parcel redelivered, before linking to a phishing site that steals the information they enter.

"Anybody who receives a text message, phone call, or email, asking them to pay to have a parcel redelivered is advised to contact the vendor directly to find out the status of their delivery."

The Daily Star has contacted Hermes for comment.

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