Home » Lifestyle » Transportation Department aims to 'strengthen' refund protections for air passengers
Transportation Department aims to 'strengthen' refund protections for air passengers
FOX Business Flash top headlines for August 4
Check out what’s clicking on FoxBusiness.com.
The Department of Transportation announced a proposal on Wednesday that would require airlines to give passengers refunds if a flight schedule is significantly altered or the airline makes major changes to their itinerary.
In a release, the department said it had received "a flood" of air travel service complaints from consumers with non-refundable tickets who did not travel because of changes or cancellations, as well as COVID-19 pandemic-linked reasons.
The terms for significant change and cancellation, it explained, had not been previously defined.
That has led to "inconsistency" among air carriers and various airlines have reportedly questioned the Transportation Department's authority to require refunds amid the pandemic.
AIRLINE COMPLAINTS NEARLY TRIPLED IN MAY COMPARED WITH SAME PRE-PANDEMIC MONTH