Vodafone down: Mobile phone customers unable to use 4G or internet

VODAFONE appears to have gone down with thousands of customers struggling to use their 4G or internet connection.

Outage tracker Downdetector is reporting complaints from more than 2,000 Vodafone users.

The issues appear to be widespread across the UK, according to a Downdetector map.

Vodafone customers have taken to Twitter to say they can't use their 4G internet connection.

The Vodafone service update webpage, where you can check for issues in your area, is also not working.

A message reads: "HTTP Error 503. The service is unavailable."

Customers have been complaining to Vodafone on Twitter this morning.

One said: "Anyone else having major issues with their Vodafone internet? No connection and nothing is loading. Unable to connect to either 4g/5g etc?"

A second tweeted: "Our Vodafone business mobile network is completely down! What's happening? We need it restored ASAP please!"

Vodafone hasn't confirmed any issues with its network – we've asked the mobile provider for more information.

The Sun has a guide on how you can check the status of your Vodafone service here.

Can I get compensation if my mobile network goes down?

IF your mobile network goes down then you aren’t guaranteed compensation.

But if you feel that an outage has caused you significant problems or you've waited a long time for a repair to take place then you should complain.

You'll need to give your provider a "reasonable opportunity" to deal with the issues, according to regulator Ofcom.

If your provider fails to repair the fault by a promised time, or you’re unhappy with how long it took to fix it, you should follow the official complaint's procedure for the network.

If you're been without service for a while then you may be able to leave without paying an exit fee.

Make sure you have screen grabs on your phone that can be used as evidence of the outage and that you've noted down how long you were unable to use your phone for.

You should also be specific about any extra costs incurred as a result of the outage too as you may be able to get your money back for those as well.

It's worth submitting copies of any receipts or bills which prove any spending you've had to make because of the outage as this will strengthen your complaint.

If your problem is still unresolved after eight weeks you can submit your complaint to an independent Alternative Dispute Resolution (ADR) scheme.

Networks have previously offered credit or freebies to customers affected by nationwide outages.

How to check if Vodafone is down?

Vodafone has a service checker so you so you can see if there is an issue in your area or nationwide.

You need to enter your postcode so it can give you an update for your area.

If you want to make a complaint then you an do via phone, letter or email.

Vodafone has a dedicated page on its website where you can find the complaints information.

More to follow…

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